Changing or Resetting Your Account Password

Your account password is used to log in to the Account Control Center (ACC). 

• If you are logged in and want to change your password, see Changing Your Password.
• If you cannot log in and need to recover access, see Resetting Your Password. 

Changing Your Password (While Logged In)

If you know your current password, but would like to change your password, you can do so from the Account Control Center ("ACC"):

Choose the tutorial that reflects your ACC interface type: 

• Legacy Interface
• New ACC Interface

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

1. Log in to the Account Control Center (ACC) at my.pair.com
2. At the top of the screen, click on the drop-down menu with your username
3. Select Change Account Password.

If you are using the New ACC Interface:

1. Log in to the Account Control Center (ACC) at my.pair.com
2. At the top of the screen, click your username
3. In the drop-down, click Account Settings
4. Click the Change Password tab
5. Fill in the fields:

Current Password	Enter your current account password.
New Password	Enter your new account password.
Confirm New Password	Re-enter your new account password.

6. Click the Set Password button

Resetting Your Password (If You Cannot Log In)

If you have forgotten your password, you can reset it chrome the login page. 

1. Go to my.pair.com
2. Click Need Help Logging In? 
3. Enter your username in the field provided
4. Click Reset My Password
5. Check your account’s primary email address for the reset message. 
6. Click the link in the email and follow the prompts to set a new password. 

If you no longer have access to your account’s primary email address, contact Pair Networks support for assistance. 

Password Restrictions

The following restrictions apply to passwords set using the ACC:

• Passwords must be at least 8 characters long
• Special characters, numerals, and letters are allowed
• Passwords will be checked against a list of unsafe passwords (see below)

We will reject passwords that match any entry on a list of unsafe passwords. Passwords may be considered unsafe for a variety of reasons:

• they contain user-specific information;
• they contain references to Pair Networks or its services;
• or they match passwords generally considered unsafe, such as password, 123456, etc.

Our list of unsafe passwords will change over time in order to stay abreast of the latest security threats.