Skip to main content

System Notices by Email

Emily Hall
Updated

You can view system notices in the ACC. You can also configure an email address to receive system notices for your account. If the email address you configure does not match an address already on file as an account contact, additional steps will be required in order to comply with privacy regulations.

Enabling Email Notifications

Choose the tutorial that reflects your ACC interface type: 

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

Take these steps to set up an email address to receive system notices for your account.

  1. Log in to the Account Control Center (ACC) at my.pair.com
  2. Click Support in the left sidebar, then click Customize Your System Notices in the drop-down
  3. Under the System Notice Configuration heading, click Configure Email Notifications
  4. On the next page, click the radio button beside Enable Announcements
  5. Enter an email address in the text box, and click Submit
Alert-icon-30.png

If you supply an email address that does not match an address already configured as a billing contact, the address's owner will need to consent to receive system notices on your account's behalf. Pair Networks will automatically generate an email for that address, and the owner must follow the link in the email. The link will become invalid after 7 days.

If you are using the New ACC Interface:

Take these steps to set up an email address to receive system notices for your account. 

  1. Log in to the Account Control Center (ACC) at my.pair.com
  2. Click your username in the top right corner
  3. In the dropdown, click Help
  4. In the “Support Options” section, click Customize Your System Notices
  5. Click Configure Notices 
  6. In the dropdown, click Configure Email Notifications
  7. Click the Enable Announcements option
  8. Click the Submit button 

Changing the Email Address Used for Notifications

Choose the tutorial that reflects your ACC interface type: 

Not sure what the difference is? See Which ACC Interface Am I Using?  

If you are using the Legacy Interface:

Take these steps to change the email address used for notifications:

  1. Log in to the Account Control Center (ACC) at my.pair.com
  2. Click Support in the left sidebar, then click Customize Your System Notices in the drop-down
  3. Under the System Notice Configuration heading, click Configure Email Notifications
  4. On the next page, click the radio button beside Enable Announcements
  5. Enter an email address in the text box, and click Submit
Alert-icon-30.png

If you supply an email address that does not match an address already configured as a billing contact, the address's owner will need to consent to receive system notices on your account's behalf. pair Networks will automatically generate an email for that address, and the owner must follow the link in the email. The link will become invalid after 7 days.

If you are using the New ACC Interface:

  1. Log in to the Account Control Center (ACC) at my.pair.com
  2. Click your username in the top right corner
  3. Click the Help tab
  4. In the “Support Options” section, click Customize Your System Notices
  5. Click Configure Notices 
  6. In the dropdown, click Configure Email Notifications
  7. In the Email Address field, change your email address
  8. Click the Submit button

Disabling Email Notifications

Choose the tutorial that reflects your ACC interface type: 

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

Take these steps to set up an email address to receive system notices for your account.

  1. Log in to the Account Control Center (ACC) at my.pair.com
  2. Click Support in the left sidebar, then click Customize Your System Notices in the drop-down
  3. Under the System Notice Configuration heading, click Configure Email Notifications
  4. On the next page, click the radio button beside Disable Announcements
  5. Click Submit

If you are using the New ACC Interface:

  1. Log in to the Account Control Center (ACC) at my.pair.com
  2. Click your username in the top right corner
  3. Click the Help tab
  4. In the “Support Options” section, click Customize Your System Notices
  5. Click Configure Notices 
  6. In the dropdown, click Configure Email Notifications
  7. Click Disable Announcements option
  8. Click the Submit button
Powered by Zendesk