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Email Recipes: Email Forwarding, Autoresponders, and Advanced Configurations

Emily Hall
Updated
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WP Enthusiast and WP Professional hosting accounts can use this tutorial if the Email Add On has been enabled.

Any Pair Networks hosting account that has access to email hosting can use email recipes. Email recipes are rules that specify how email messages should be delivered. For example, you may set up a forward recipe that sends all mail addressed to an email to another address.

You can set up email recipes on individual email addresses - also referred to as mailboxes- or for all email addresses on a domain.

Creating an Email Recipe  

Choose the tutorial that reflects your ACC interface type: 

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

  1. Log in to Account Control Center at my.pair.com
  2. In the left sidebar, click E-Mail
  3. In the drop-down,click Create New Recipe
  4. Choose whether you want the recipe to apply to a single address or all email addresses2-2.png
  5. If you chose a single email address, you will need to enter the first part of the email address (before the @ symbol) into the open field
  6. Choose the type of recipe you would like to create, and click Proceed3.png
  7. Fill out the required fields for the recipe, and click Create

New recipes will take up to 15 minutes to take effect.

If you are using the New ACC Interface: 

  1. Log in to Account Control Center at my.pair.com
  2. Log into your web hosting account at my.pair.com. 
  3. In the top navigation bar, click Email
  4. Click the New Recipe button
  5. In the “Recipient Address” section, select between: 
    A single email address This will apply the recipe to a single email address. Use the text field and drop-down to input your chosen email address. 
    All email addresses for domain

    This will apply the recipe to all email addresses on a domain name. Use the drop-down to select a domain. 


    If you select this option for an Autoresponder recipe, this will reroute all email addresses to another mailbox. 
 
  1. In the “Recipe Type” section, select Autoresponder
  2. Click the Proceed button
  3. Choose the type of recipe you would like to create. See below for explanations of each recipe type
  4. Click the Proceed button
  5. Fill out the required fields for the recipe
  6. Click the Create button

New recipes may take up to 15 minutes to take effect.

Email Recipe Types

The recipe types available to you are described below:

Autoresponder: This recipe sends back a message when mail comes into a specific address in your domain name.

Forward: This recipe automatically forwards incoming mail to the destination address specified.

Configuration Setting:

  • Forward To - specifies the destination you wish to have email sent to.
  • Junk E-Mail Filtering - enables filtering for the recipe.

Block: This recipe automatically blocks incoming mail to the specified address. Once you click Proceed on the Create E-Mail Recipe page, the Block recipe is automatically added.

Mailbox: This recipe automatically delivers an email message to a specified mailbox on your account. Junk filter settings for the target mailbox will be applied to this recipe.

Deleting an Email Recipe

Choose the tutorial that reflects your ACC interface type: 

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

  1. Log in to Account Control Center at my.pair.com
  2. In the left sidebar, click E-Mail
  3. In the drop-down, click E-Mail Settings
  4. Find the corresponding domain name that contains the recipe/ affected email address in the Domain column
  5. In the Delivery Instructions column, click the link that corresponds to the affected domain
  6. In the Delete column, select the checkbox of the recipe you wish to remove
  7. Click Delete Selected

If you are using the New ACC Interface:

  1. Log into your web hosting account at my.pair.com. 
  2. In the top navigation bar, click Email
  3. In the “Email Delivery Settings by Domain Name” section, find the domain name that contains the affected email address and recipe
  4. Click that domain’s cogcog icon3.png icon 
  5. Find the recipe you want to delete in the “Email Recipes / Delivery Instructions” section. 
  6. Toggle on the option next to the email recipe. You have more than one recipe to delete, you may toggle on more than one. 
  7. Click the Delete Selected button

Important Recipe Information

You can create multiple recipes for the same email address. For example, to forward email messages to two separate mailboxes, you must create two separate Forward recipes. You can also combine different types of recipes (e.g. a Forward and Autoresponder recipe).

However, please note that the Block recipe cannot be used with any other type of recipe.

If your only intention is to forward email messages and not keep a copy of the messages on your Pair Networks server, then you only need to create a Forward recipe. You do not have to create a mailbox with the same email address as the Forward recipe.

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