Removing a Mailbox in the Account Control Center

Looking to disable email service for WordPress hosting? See: WP Enthusiast: Canceling Pair Platinum Mail WP Professional: Canceling Email Service

What Happens When I Delete a Mailbox

All Accounts	You can no longer log into the mailbox’s email address. This includes logging in via webmail, IMAP, and POP3. If the deleted mailbox has ACC email delivery instructions (referred to as recipes in the ACC) configured, they will continue to function. If the deleted mailbox has no recipes set-up, incoming emails will bounce. ACC email delivery instructions addressed to the deleted mailbox will also be deleted, with the exception of ACC forwarding recipes and third-party mail forwarding. Forwarded emails will make it through if there are recipes associated with the deleted mailbox. If there are none, the forwarded emails will bounce.
Shared Hosting and WP Enthusiast	Any mail stored in the deleted mailbox or its IMAP folders is archived within 24 hours after the mailbox is deleted. Archived mail is purged after 90 days. If you recreate a mailbox with the same name before the mail is archived, you can recover the email.
Dedicated, VPS, and Shared Hosting Accounts Created Before June 1st, 2011	Mail files can be deleted or recovered as needed through the ACC Files interface on the server. Email data is never archived and purged for deleted mailboxes, though this means mail uses customer’s disk space. Customers with a [e-mail] can’t delete their mailbox. If you have a [e-mail], you can block all emails sent to that address in order to avoid excess disk charges.

Removing a Mailbox in the ACC

Choose the tutorial that reflects your ACC interface type: 

• Legacy Interface
• New ACC Interface

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

1. Go to the Account Control Center (ACC) at my.pair.com
2. In the left sidebar, click E-Mail, then click E-Mail Settings in the drop-down
3. Under “Mailbox Usage,” click Mailboxes currently configured
4. Under “Mailbox Username,” find the mailbox you want to delete
5. Once found, check the box in the mailbox’s corresponding Delete category 
6. Click Delete Selected Mailboxes button
7. Check the mailbox(es) under “Mailbox” and confirm they are correct
8. Click Confirm Delete

If you are using the New ACC Interface:

1. Go to the Account Control Center (ACC) at my.pair.com
2. In the top navigation bar, click Email
3. Next to Mailboxes currently configured, click the cog icon
4. In your mailbox’s “Delete” column, toggle on the delete option. You may toggle more than one 
5. Click the Delete button
6. Click the Confirm Delete button

Your mailbox is now deleted.