FAQ- Email Hosting and Mailboxes

Mailboxes, also referred to as custom email addresses, are available on many Pair hosting accounts. This article answers commonly asked questions about the email hosting service Pair Networks provides.

How do I use email hosting on my account?

The Pair Networks email solution allows you to create email addresses, referred to as "mailboxes" directly in your account. These email addresses will use a domain you are hosting on the account.
For example, if you are hosting example.com on your account, you can create a mailbox with the address: [e-mail].

For specific instructions on how to configure mailboxes on your account, see our article: A Guide to Mailboxes.

Please note: if you do not have a domain name hosted on your account, you will be unable to use the email hosting service. If you wish to use the service without registering a domain, we recommend creating a pairsite subdomain on your account. This will open the email interface for use.

 

How do I access my mailbox?

After you have created a mailbox, it will take some time for the new mailbox to be set up. After it has been created in our system, you will be able to log in to the mailbox using our Webmail platform.

This platform lets you log in to your new mailbox with the email address and password you selected during creation.

Once you have logged in to the webmail interface with your new mailbox, you will be able to view, manage, and send emails from your new address.

You can also set up your email to work with many popular email clients. It will work with any POP3 or IMAP client. We have tutorials for setting up Pair Networks mailboxes with:

• Mac Mail
• iOS Mail (iPad and iPhone)
• Outlook 2013
• Android Mail
• Thunderbird for Mac OS X
• Thunderbird for Windows 10
• Windows 10 Mail
• Gmail

 

Can I set up custom configurations for my mailboxes, like automatic forwarding?

In our Account Control Center (ACC), we've created an interface that allows you to easily create custom configurations for your mailbox. These rules are called recipes. Recipes can be applied to one mailbox or all mailboxes on a domain. You can read about recipes in detail in our article: Email Recipes: Email Forwarding, Autoresponders, and Advanced Configurations.

Recipe configurations include:

• Automatic Forwarding
• Autoresponders
• Specific email blocking

 

Can I have multiple custom configurations per mailbox?

If you are using our mailbox recipes to set up your custom mailbox configuration, then you may have as many recipes on your mailbox as you like.

 

How many mailboxes are included with my account?

Pair Platinum Mail’s email service may be added to all current generation Shared hosting plans, while VPS/Dedicated hosting plans come with mailboxes included. See more information for your account type:

Hosting Type	Instructions
Shared Hosting	Pair Platinum Mail for Shared Hosting
WordPress Hosting	WP Enthusiast: Pair Platinum Mail for WP Enthusiast Accounts WP Professional: Adding and Disabling Email Service for WP Professional Accounts
VPS/Dedicated Hosting	Email service is included. To see how many mailboxes your account has:  Login to the Account Control Center (ACC) at my.pair.com Click your user name in the top right corner In the drop-down, click Account Settings (or Your Hosting Package Details if you are using the Legacy interface) Your mailbox allotment is listed in the Account Limits section

 

Previous Generation Accounts

If your account is from a previous generation, it may include email (often referred to as “mailboxes”). Follow these steps to determine if your account includes mailboxes:

1. Login to the Account Control Center (ACC) at my.pair.com
2. Go to the top navigation bar and click on your username
3. In the drop-down, click Account Settings (or Your Hosting Package Details if you are using the Legacy interface).

Find your account's mailbox allotment in the Account Limits section.

 

What happens if I need more mailboxes?

You can change your Pair Platinum Mail plan at any time via the Account Control Center. See the instructions for your hosting type:

Hosting Type	Link to Instructions
Shared Hosting	Pair Platinum Mail for Shared Hosting

Previous Generation Accounts

If your account is from a previous generation, then legacy rules may apply to your account. In this case, mailboxes may be added to your account for an extra $1/month per mailbox. Contact our support team for details. These extra mailboxes will appear as an overusage charge on your billing statement each month.

 

What are my mailbox's outgoing and incoming server names?

If you are setting your mailbox up for use with an email client, you will need outgoing and incoming server names. For specific instructions on how to find your mailbox's outgoing and incoming server names, see our article: How to Find Your Email's Incoming and Outgoing Servers

 

Does my hosting account have email?

To check whether or not your hosting account has mailboxes:

Choose the tutorial that reflects your ACC interface type: 

• Legacy Interface
• New ACC Interface

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

1. Log in to your hosting account at my.pair.com
2. Click your hosting account username at the top of the homepage
3. In the drop-down, click the Your Hosting Package Details tab
4. Find the Mailbox Limit section. If there is no Mailbox Limit section listed on your page, then your account does not include mailboxes with your account.

 

If you are using the New ACC Interface:

1. Log in to your hosting account at my.pair.com

2. . Go to the top navigation bar and click on your user name

3. In the drop-down, click Account Settings

4. Find the Mailbox Limit in the “Account Limits” section. If there is no Mailbox Limit listed on your page, then your account does not include mailboxes with your account.

 

Don't Have Mailboxes?

Don’t have mailboxes, but would like to add some? You can add mailboxes through the Account Control Center (ACC) in the "Email" section. For specific instructions, see the article for your hosting type: 

Hosting Type	Link to Instructions
Shared Hosting	Pair Platinum Mail for Shared Hosting
WordPress Hosting	WP Enthusiast: Pair Platinum Mail for WP Enthusiast Accounts WP Professional: Adding and Disabling Email Service for WP Professional Accounts

How much storage do my Pair mailboxes include? 

All current generation Pair mailboxes come with 25GB of storage. If you exceed this limit, additional storage is automatically added in 10GB increments at $1.50 per month per 10GB "bucket."

For example: A mailbox between 25GB and 35GB would incur a $1.50 overusage fee. 

Note: For some previous generation accounts, mailbox storage may be included in your account’s overall disk space and follows different rules. See Disk Space and Bandwidth Usage.

Contact our support team for further details.