Pair Platinum Mail is a custom email (also referred to as a “mailbox”) you can add to your hosting account. It lets you create personalized email addresses that match your domain name (like jane@mydomain.com or admin@domain.com) so your emails look professional and on-brand.
Want to know more? We’ve included some frequently asked questions (and their answers) below.
Do I have to pay for an autoresponder, automatic forwarding, or other email recipes?
Email recipes are included with the Pair Platinum Mail subscription. Once subscribed, you’ll enjoy unlimited email recipes at no extra cost – even if you only have one mailbox. See Email Recipes.
Can I direct mail from multiple addresses to a single mailbox?
Absolutely! You can easily set up unlimited email addresses to receive messages in one central mailbox using email recipes.
How can I prevent junk mail entering my new Pair Platinum Mail mailbox?
Pair Platinum Mail comes equipped with both basic and advanced junk mail filtering features. Our Pair Platinum Mail mailboxes include:
- SPF/DKIM Record Authentication
- Email Virus Scanning
- SpamAssassin Junk Email Scoring
- Custom Allow list/Rejection list
- Domain Name System Block Lists (DNSBLs)
- Custom Junk Mail Placement
- Custom Sieve Delivery Filtering
The Account Control Center (ACC) has a page dedicated to junk mail settings, making it possible to customize your junk mail settings with a few clicks. See Junk Email Filering Overview and Junk Email Filtering: Advanced Options.
How much storage do Pair Platinum Mail mailboxes have?
Each Pair Platinum Mail mailbox includes 25GB of storage. This mailbox storage is separate from your hosting account's disk usage, so it won't take up space allocated for your website files or data.
What happens if I exceed my mailbox storage limit?
If your Pair Platinum Mail mailbox goes over the limit, we’ll automatically add extra 10GB storage buckets for $1.50 each. This ensures your emails keep coming through without any interruptions.
If you continue to exceed your storage limit, additional 10GB buckets will keep being added as needed.
Can I use my mailbox with Mac Mail, Thunderbird, Outlook, etc.?
Yes! Pair Platinum Mail mailboxes are compatible with popular email clients like Mac Mail, Thunderbird, Outlook, and more!
Specific Email Client Setup Instructions:
- Thunderbird for Windows 10
- Using Gmail with Pair Email
- Setting Up Email: Windows 10 Mail
- Setting Up Email: Thunderbird for Mac OS X
- Setting Up Email: Android Email
- Setting Up Email: Outlook 2013
- Setting up Email: iOS Mail (iPhone)
- Setting up Email: iOS Mail (iPad)
- Setting Up Email: Mac Mail
See Email Client Setup to view all email client setup articles.
How much do Pair Platinum Mail mailboxes cost?
Pair Platinum Mail mailboxes can be bundled for greater savings!
| Number of Mailboxes | Monthly Price |
| 1 Mailbox | $2.99 |
| 2 Mailbox | $5.49 ($2.75/box) |
| 5 Mailbox | $13.49 ($2.70/box) |
| 10 Mailbox | $24.99 ($2.50/box) |
| 20 Mailbox | $39.99 ($2.00/box) |
| 50 Mailbox | $59.99 ($1.20/box) |
| 100 Mailbox | $74.99 ($0.75/box) |
| 250 Mailbox | $124.99 ($0.50/box) |
| 500+ Mailbox | $249.99 ($0.50/box) |
What can I do to reduce costs?
You can reduce your costs by reducing the number of mailboxes on your account. Some may be able to replace mailboxes with a strategic use of mailbox recipes, thus reducing their mailbox count.
Recipes like Mailbox can be used to deliver email from multiple addresses to a single mailbox. Forward recipes can be used to maintain multiple addresses while keeping your actual mailbox use low. See Email Recipes: Email Forwarding, Autoresponders, and Advanced Configurations.
What happens if I have questions about my mailbox?
As always, our 24/7 US Based support team is at the ready to assist with any troubleshooting you need. With direct access to our mail servers and system logs, our staff is able to pinpoint and remedy any issues immediately.