FAQ – WordPress Hosting Backups

Learn about Pair Networks WordPress hosting backups in this list of frequently asked questions and their answers.

How do I take backups?

There are three types of backups you can take in your Managed WordPress hosting account:

• Manual
• Scheduled/Automated Backups
• File Backups

Knowing what kind of backups you want is necessary before we can show you the steps needed.

Manual Backups

Manual backups can be taken in the ACC. The customer can visit their site management page in the ACC and force a backup. This will only happen when the customer initiates the backup and will not repeat. See our Manual Backups article for more instructions.

Scheduled/Automated Backups

On Managed WordPress and Podcast Websites hosting accounts, scheduled site backups can be set up in the Account Control Center (ACC). Sites can be configured to backup daily or once a week and hold up to 5 backups at a time. See our Setting Up Automatic Backups for Individual WordPress Sites article for more instructions.

File Backups

File Backups allow the customer to access the contents of the backup. Since file backups have a customer-facing interface, you can recover batches of files or a single file easily from your past backups. See our What are File Backups? article for more information.

How do I manage my current backups?

You can manage your site’s existing backups by going to the List Sites interface and clicking the Backups tab. To get to the Backups tab:

Choose the tutorial that reflects your ACC interface type: 

• Legacy Interface
• New ACC Interface

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

1. Log in to the Account Control Center (ACC)
2. Click WordPress in the left sidebar
3. Click List Sites in the drop-down
4. Click on the Nickname of the site you’d like to backup
5. Click the Backups tab

If you are using the New ACC Interface:

1. Log in to the Account Control Center (ACC) at my.pair.com
2. In the top navigation bar, click WordPress 
3. Find your WordPress site and click its backups icon

 

Once there, you can see a list of existing backups with timestamps. You can delete, restore, or manually create backups here.

 

How do I schedule or automate backups?

You can easily schedule backups in your Managed WordPress hosting Account Control Center (you can log in at my.pair.com).

For specific instructions, see our Automatic Backups for Individual WordPress Sites article.

 

Do backups count against my account’s storage space?

Yes, both your manual and automatic backups will count against your account's disk space.

However, file backups are purchased separately and come with their own storage space separate from your account.

 

What is backed up?

The Pair Networks backup system makes a copy of the database and backs up the WordPress installation directory, as well as Pair's metadata about the installation itself.

 

Why do I have more backups listed than the number I listed to be backed up?

This may happen because backups are not cleaned until a new automatic backup is taken. This means that any manual backups you have taken or past automatic backups will still be stored until a new backup is taken. When a new backup is taken, it will clean any excess backups so that it fits the number listed under Backups to keep.