Setting Up Email: Apple Mail

If you need help finding your username and other configuration settings, see this article on setting up email clients.

Setting up your Email for the Apple Mail Application (Apple Mail Version 14.0 - 16.0)

Note that these instructions are for Apple Mail version 14.0 and may not work for other versions.

 

1. Open your Mac's Mail application
2. In the top navigation bar, click Mail
3. Then select Add Account from the drop-down
4. Select Other Mail Account, then click Continue
5. Enter the following information:
   

   Name	This is a name to help you identify the account.
   Email Address	This is the email address for the account.
   Password	This is the password for the email account.

6. Click Sign In
7. On the next page, enter the additional information:
   

   User Name	This is the email address for the account.
   Account Type	Choose between IMAP and POP. The two have very specific qualities, so we recommend you read our IMAP vs POP article if you're not sure which one to choose.
   Incoming Mail Server	Enter your email’s mail server. This will usually be in one of these formats:  username.mail.pairserver.com mailX.pair.com To find the exact server for your account, see Finding Your Incoming and Outgoing Servers.
   Outgoing Mail Server	Enter your email’s mail server. This will usually be in one of these formats:  username.mail.pairserver.com mailX.pair.com To find the exact server for your account, see Finding Your Incoming and Outgoing Servers.

8. Click Sign In
9. Select the apps you want to use with this account
10. Click Done

Your Pair email address should now be added to your Apple Mail client.

Apple Mail (Outdated)

1. 1.  Open the Apple Mail application. You can do this by:
   2. Go to Mail in the top navigation bar and select Add Account in the drop-down
   3. Select Other Mail Account and click Continue
   4. Fill in the information:

      Name	Input your name. This name will show up as the sender of this account's emails.
      Email Address	Enter your Pair email address.
      Password	Enter the password for your email account.

   5. Click Sign In
   6. Fill in the information on the next page:
      

      Email Address	Enter your pair email address.
      Username	This will automatically be populated. You do not need to input anything in this field.
      Password	Enter the password for your email account.
      Account Type	Choose IMAP or POP. For more information see our IMAP or POP: Which One Should You Use? article
      Incoming Mail Server	This is the mail server for your account. To find your incoming servers, see our article: How to Find Your Email's Incoming and Outgoing Servers
      Outgoing Mail Server	This is the mail server for your account. To find your outgoing servers, see our article: How to Find Your Email's Incoming and Outgoing Servers

   7. Select the apps you want to be able to access this account
   8. Click Done

Congratulations! You've set up your Pair email account in your Apple Mail.

Using SSL to Secure Your Email

Pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.

POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself. The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.

Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new "root" certificate, which is recognized by most, but not all, email programs. If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.

USERTrust RSA CA Root.crt

Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.

However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings as follows:

For accounts created prior to June 1, 2011:	mailX.pair.com (where X is your server number)
For accounts created on or after June 1, 2011:	username.mail.pairserver.com (where "username" is your main account username)