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New Account Information

Emily Hall
Updated

This article details the information you need to get your website files on our Web servers and publish your website live on the internet. This article also includes information about the support resources and Web hosting account maintenance features you can expect at Pair Networks.

Web Server Information

Your web server name can be found in your Welcome Message or in the Account Control Center (ACC). To find the web server in the ACC:

  1. Log in to your account at my.pair.com
  2. Find the “Account Summary” section
  3. Your web server is listed next to “Web Server:”

Adding a Domain Name

Domain names can be added to your website hosting account through the Account Control Center. For information on Domain Name Services at Pair Networks click here.

Uploading Your Files to Your Web Space

You can use either SFTP/FTP or SSH to upload your website files from your computer to your Web server. To learn more about using SFTP/FTP or SSH, visit the corresponding Knowledge Base articles below:

Making Your Files Visible on the Web

Two of the main directories on your Web hosting account are Home and Web. The files and images that you want to make viewable on the internet should live in your Web directory. You can access your Web directory from a directory link called "public_html." Your SFTP/FTP program may have difficulty using public_html. If you run into trouble, you can access your Web directory using the path below (replacing "username" with your Pair Networks username):

/usr/home/username/public_html/

We recommend creating subdirectories in your Web directory (public_html). One way to create subdirectories is by using the Account Control Center (ACC) by following the tutorial below:

If you are using the Legacy Interface:

  1. Log into the Account Control Center (ACC)
  2. Click File
  3. Click Home, Web, FTP, or Mailbox to enter into that area of your account
  4. Click Create New Directory

If you are using the New ACC Interface: 

  1. Log into the Account Control Center (ACC) at my.pair.com
  2. In the top navigation bar, click Files
  3. Navigate to the directory where you would like to add a new directory
  4. Click the New Directory button in the tool bar

If your account does not have a Files interface, you can also manually create directories using the SSH protocols.

In any Web directory, the Web server looks for a default file. A default file is a file that acts as your homepage. This file must have one of
these names:

index.html
index.shtml
index.cgi
index.php3
index.phtml
index.htm
home.html
welcome.html

Our systems look for these filenames in the order presented above. If no such file can be found, a directory listing will be returned instead. Please note that UNIX and Linux, which run our Web servers, are case-sensitive, which means that if you name your index file "Index.html" (where Index has a capital "I") you will still see the directory listing instead of the index page. For simplicity, you should always use lowercase names for your files.

Your Website Address

If you do not have a domain name, your website can be accessed using the information below.

http://username.pairserver.com/

"username" is replaced with your username.

If you have a domain name, you will have to point your domain name to your website files at Pair Networks. To do so, you will need to contact your domain name registrar and update your nameservers with your new Pair Networks name servers. If you used Pair Domains to register your domain names, you will not have to do anything except add your domain names to your hosting account via the Domain Hosting Management section of the Account Control Center (ACC).

If you used another company to register domain name, follow Step 4: "Change Your Name Servers to Point Your Domain Name(s) to Your Web Site Files" on the page below:

Please contact support@pair.com if you have questions about pointing your domain name to your Pair Networks hosted website.

If you choose Dedicated IP domain hosting when adding your domain name to your Pair Networks hosting account, you'll also be able to use an IP address to view your website. This option is not available if you choose Shared IP domain hosting.

If you are waiting for a domain name registration or transfer to be completed, and you've chosen Dedicated IP domain hosting, you can use your website's IP address. An example IP address is listed below:

http://209.68.1.11/

The IP address associated with your website is listed in the welcome email message that you received when we activated your account.

Email Basics

If you wish to set up mailboxes, you may do so through the Account Control Center.

For more information about how email works at Pair Networks, please visit the email section of our Knowledge Base.

Account Control Center (ACC)

The Account Control Center (ACC) is the control panel for your Web hosting account. You can manage your email addresses, domain name hosting options, website statistics, Billing information, and more from the ACC.

Website Statistics

If you are interested in how much bandwidth and disk space your Web hosting account is using, you can view this information using the Account Control Center:

If you are using the Legacy interface:

  1. Log into the Account Control Center (ACC) at my.pair.com
  2. Select Site Statistics
  3. Select View Bandwidth and Disk Usage

If you are using the New ACC interface:

  1. Log into the Account Control Center (ACC) at my.pair.com 
  2. Click Hosting in the top navigation bar

Development Environment Technologies

All accounts at Pair Networks have full access to the development environment and may use Level 1 and Level2 System CGI, SSI, and any custom CGI that you develop (see our system policies for information on the acceptable uses for cgi scripts). You can also use our more advanced packages such as MySQL, PHP, Perl (with many modules), Python, C, C++, Tcl, and more.

Support Resources

Online knowledge base articles such as this one represent our first line of support. If you cannot find the answer to your question, you can contact us via email or the telephone.

If you have a question or problem regarding your Web hosting account, you can get in contact with us at any time. All account levels have 24/7/365 technical support via email, with phone support available during select hours. Our telephone numbers and hours are listed below:

Phone Number:

+1 (412) 381-7247

Option 1: Sales / New Accounts
Option 2: Technical Support
Option 3: Billing Support

 

Department Hours

 

Sales / New Accounts: 8 AM - 6 PM ET, Monday through Friday

Technical Support:

  • Email (support@pair.com):  Available 24/7
  • Phone: Available 8 AM - 8 PM ET, Monday - Friday

Be sure to have your account's 5 or 6 digit Billing Account Number (BAN) with you when calling.

 

Billing Support: 

  • Email (billing@pair.com):  Available 24/7
  • Phone: Available 8 AM - 8 PM ET, Monday - Friday

 

For all accounts at any time of the day during the entire year, you can receive email support by emailing us at support@pair.com.

For important system notices, please sign up for System Notices within the Account Control Center.

Adding Services

Pair Networks offers popular hosting add ons for quality of life, security, and more! Some popular add ons include PairSIM (Pair Software Installation Manager), SSL certificates, and Intrusion Defense. 

Domains

To register a new domain:

For the Legacy interface: 

  1. Log in to the Account Control Center
  2. Click Register a New Domain Name (under the Domain Hosting Management heading)
  3. Enter a domain name and click Proceed
  4. Select either Yes, I am a Pair Domains customer or No, I am not currently a Pair Domains customer
  5. Enter Account Name and Password or create them
  6. Enter payment information
  7. Review the Pair Domains Service Agreement
  8. Click Submit Registration

For the New ACC interface:

  1. Log into the Account Control Center (ACC) at my.pair.com
  2. In the top navigation bar, click Domains
  3. On the Domains page, click the Add New button
  4. If you need to register a brand new domain, click the Visit PairDomains.com button
  5. Use the search bar on screen to enter a desired domain name. If it’s available, follow the Pair Domains process to register the domain. 
  6. Once registered, you can follow the steps below to add the domain to your account. 

To add an already registered name:

For the Legacy interface: 

  1. Log into the Account Control Center (ACC) at my.pair.com
  2. Click Add a New Domain Name (under the “Domain Hosting Management” heading)
  3. Select the Add a Domain That is Already Registered option
  4. Enter the domain name and select the domain hosting option (do not include the http:// or the www. prefix)
  5. Click Proceed
  6. Select the domain mapping option and click Proceed
  7. For Dedicated IP domain hosting: select the billing term
  8. Click Proceed
  9. Read and print the information on the confirmation page
  10. Click Proceed

For the New ACC interface:

    1. Log into the Account Control Center (ACC) at my.pair.com
    2. In the top navigation bar, click Domains
    3. On the Domains page, click the Add New button
    4. Under the “Add Existing Domain/Subdomain” section, select Add Domain
    5. In the text field, enter your domain name. Do not include the http:// or the www. prefix.
    6. Under the “Select Hosting Type” section, select your desired IP hosting type. For more information about the different types of IP addresses, see What Types of Domain Hosting Are Available?
    7. Click the Proceed button

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