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Junk Mail Filtering: Rejected Email Subjects

Emily Hall
Updated
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WP Enthusiast and WP Professional hosting accounts can use this tutorial if the Email Add On has been enabled.

What are Rejected Subjects?

Rejecting addresses/subjects is a way to reject emails based on a condition. For example, you may reject  an email from a certain address or with a certain word in the subject line. Rejecting addresses is typically used as a way to keep spam from making it into your account.

You can set up a rejected address rule ahead of time. If you were, for example, to set up a rule to block all messages that have “cat” in the subject, any message that had the word “cat” would be marked as junk. Your mailbox will then deal with the junk based on the mailbox’s settings.

However, rejected addresses and subjects operate by using the string version of a word, not the word itself. So if a word in the subject line or address contains the rejected string, it will also be rejected. To follow the earlier example, if the subject was “Catch you later,” the email would be marked as spam because the string “cat” appears in “catch.”

So be sure to carefully choose your rejected addresses and subjects, so you don’t accidentally mark valid emails as junk.

How do I Reject Subjects in the ACC?

You can set up rejection rules directly on your mailboxes in the Account Control Center (ACC).

Choose the tutorial that reflects your ACC interface type: 

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

  1. Log in to the Account Control Center (ACC) at my.pair.com
  2. Click E-Mail in the left sidebar, then click Manage Junk E-Mail Filter Settings
  3. Scroll to “Additional Junk E-Mail Filtering Options” section at the bottom of the page
  4. Click Add, Remove, or View Rejected Subjects

There are two different ways you can add rejected subjects.

Add a Single Rejected Subject

In the first section, under the “Add Rejected Subjects” header, you can add a single subject string that should be rejected. Next to Rejected Subjects, enter the string into the field. You can add any additional comments in the field next to Comments.

Once completed, click the Add Rejected Subjects button. The string will appear under the E-mail sent with these subjects will be marked as “Junk” header.

Add a List of Rejected Subjects

You can add a list of Rejected Subjects in the section, under the “Upload a list of Rejected Subjects” header. Click the Choose File button and select a file with a list of rejected subject strings.

The file should be in plain text, with each rejected subject string on its own line.

When the file has been added, click the Upload button. If the file is formatted correctly, the new rejected subjects will be added to the list under the last header, E-mail sent with these subjects will be marked as “Junk” header.

How to Remove Rejected Subjects

If you no longer want a subject on the list to be rejected, you can remove it from the rejected subject list under E-mail sent with these subjects will be marked as “Junk” header.

  1. Check the box next to the subject(s) you would like to remove

If you would like to delete all rejected subjects from the list, check the box next to Check All. 

  1. Click the Remove Selected button
  2. Click the Confirm Deletion button

Once subjects are deleted from the list, they will no longer be automatically marked as junk.

If you are using the New ACC interface:

  1. Log in to the Account Control Center (ACC) at my.pair.com
  2. In the “Account Email Settings” section, find Junk Email Filter Settings and click its Edit button
  3. In the “Junk Filter Settings” section, click the More junk email filtering options… button
  4. In the drop-down, click the Add, Remove, or View Rejected Subjects option

Add a Single Rejected Subject

To add rejected subjects one at a time, use the fields in the “Add New” section.

Rejected Subjects

Add a single subject to the rejected subjects list. 


Add subjects one at a time. Once you click the Add Rejected Subjects button, the subject will appear in the “Manage List of Rejected Subjects” section. 
Comments (optional) Provide an optional comment to accompany the subject. Comments will be shown in italics next to your rejected subject in the “Manage list of Rejected Subjects” section.

 

 

Add Multiple Rejected Subjects

To add rejected subjects in bulk, use the “Upload Rejected Subjects” section:

To upload in bulk, you must create a text file with the subjects. There should only be one entry per line. Once you upload the list, the specified email subject(s) will appear in the “Manage list of Rejected Subjects” section. 

Please note that the list must be saved as a text file before it is uploaded.

Remove Rejected Subjects

If you no longer want a subject on the list to be rejected, you can remove it from the rejected subject list under E-mail sent with these subjects will be marked as “Junk” header.

  1. Toggle the option next to the subject(s) you would like to remove

    If you would like to delete all rejected addresses from the list, toggle the option next to Check All. 
  2. Click the Remove Selected button
  3. Click the Confirm Deletion button

Once subjects are deleted from the list, they will no longer be automatically marked as junk.

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