Junk Email Filtering Overview

WP Enthusiast and WP Professional hosting accounts can use this tutorial if the Email Add On has been enabled.

How to Find Your Mailbox's Junk Email Filtering

Choose the tutorial that reflects your ACC interface type: 

• Legacy Interface
• New ACC Interface

Not sure what the difference is? See Which ACC Interface Am I Using? 

If you are using the Legacy Interface:

1. If you are using the Legacy Interface:Log in to the Account Control Center at my.pair.com
2. Click E-Mail in the left sidebar, then click Email Settings in the drop-down
3. In the “E-Mail Delivery Settings By Domain Name” section, find your preferred domain name and click the corresponding link in the Delivery Instructions column
4. On the next page, find your preferred mailbox and then click the corresponding link in the  Delivery Instructions column
5. Find the “Junk Email Filtering” section and make your changes
6. Click Commit Changes

If you are using the New ACC Interface:

1. Log in to the Account Control Center at my.pair.com
2. In the top navigation bar, click Email
3. In the “Email Delivery Settings by Domain Name” section, find your desired domain and click its  icon
4. In the Recipient Address column, find the mailbox whose junk mail filtering you would like to adjust and click its  icon

Basic Junk Email Settings Explained

Do not filter junk email for this mailbox:	Choosing this option will not use any filtering for the selected mailbox.
Mark junk email and store it in the mailbox:	This option flags junk email messages as junk email, but delivers them to your Inbox folder.
Store junk in the Junk mail folder:	This option flags junk email messages and bypasses the Inbox folder, storing the flagged messages in the Junk folder.

If you store junk email in the Junk mail folder, your email reader will have access to view or delete junk messages as long as you use Pair Networks webmail or an IMAP based mail reader. The junk email folder is not accessible using POP3.

Note that if you store junk email in the Junk folder, junk email messages may impact your monthly disk space allotment. Be sure to empty your Junk folder frequently to prevent this, with either an IMAP email client or Pair Networks webmail servers. Some email clients can store junk email messages on your home computer instead of on the email server, which can also reduce your total disk usage.

Spam Assassin Email Filtering

SpamAssassin is used for filtering junk mail to Pair Networks mailboxes. SpamAssassin tests incoming messages and assigns incoming messages a score. The SpamAssassin documentation describes how scores are calculated.

SPF

SPF, or “Sender Policy Framework,” reduces the amount of junk mail you receive by preventing delivery of messages from forged sender addresses to your mailbox.  Turning SPF on in your Junk Email Filtering Settings will cause all incoming mail to be checked. There are three results for SPF checked mail:

Success	Successful mail does not break any SPF rules and will continue on through the normal junk filtering checks before being delivered to your mailbox.
Hard Fail	Mail that hard fails breaks one or more SPF rules and is blocked. It will not enter the server.
Soft Fail	Mail that soft fails breaks one or more SPF rules, but is allowed to enter the server as Junk. It will be treated according to the Junk delivery rules for the account.

For more information about how SPF works, check out our What is an SPF Record? article.